PRIVACY POLICY

Last updated: 22 JULY 2025

At FLOWERS by GWYNETH, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our floral design services, ikebana classes, website, or communication platforms.

1. What We Collect

We may collect personal information when you:

  • Submit an enquiry or request a quote
  • Book ikebana classes or floral services
  • Schedule a call or meeting via Calendly
  • Join our waitlist or mailing list
  • Receive emails or download a free guide
  • Contact us directly

The information we collect may include:

  • Your name, email address, and phone number
  • Event or class details (e.g. date, location, preferences)
  • Payment and billing details (processed securely)
  • Any additional information you voluntarily provide

2. How We Use Your Information

We use this information to:

  • Communicate with you about your enquiry or booking
  • Provide floral services or ikebana class details
  • Share class updates, invoices, or reminders
  • Send newsletters or guides you’ve subscribed to
  • Improve your experience and better understand your needs

We will never sell or rent your personal information to third parties.

3. Platforms We Use

To support our services and improve your experience, we use secure third-party platforms:

  • Calendly – to schedule consultations and ikebana lessons

  • Google Forms – for booking requests and questionnaires

  • Flodesk and Mailerlite – for email communications, waitlists, and newsletters

  • Stripe and Square – to securely process credit card payments

  • Google Analytics – to understand how visitors use our website and improve its content

Each platform is responsible for its own data handling practices. We only use services that meet appropriate privacy and security standards. For more information, please refer to each provider’s privacy policy.

4. Payments

All credit card payments are processed securely via Stripe or Square. FLOWERS by GWYNETH does not store or retain your full credit card details.

5. Website and Cookies

Our website may use cookies to help improve performance, understand how visitors interact with our pages, and enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic or tailor content to your preferences. You can manage or disable cookies at any time through your browser settings.

We also use Google Analytics 4 (GA4) to gain insights into how visitors use our website. GA4 collects anonymised data such as the pages visited, time spent on site, region-based location, and device or browser type. This information helps us improve our website content and user experience. No personally identifiable information is collected or stored.

To learn more about how Google collects and processes data, visit: www.google.com/policies/privacy/partners.

You can opt out of Google Analytics tracking by adjusting your browser settings or using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request updates or corrections to your data
  • Withdraw consent or request that your data be deleted
  • Unsubscribe from emails at any time by using the unsubscribe link or contacting us directly

To request access or changes to your information, please use the enquiry form on our website.

7. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be published on this page.